Terms and Conditions

Welcome to Spinago Casino. By creating an account and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before participating in any games.

1. Eligibility and Account Registration

  • Legal Age: You must be at least 18 years of age or the legal age of majority in your jurisdiction to play. We reserve the right to request proof of age at any time.
  • Single Account: Each player is permitted to open only one account. Duplicate accounts created to bypass limits or abuse bonuses will be closed, and any winnings will be voided.
  • Accuracy of Information: You agree to provide accurate and up-to-date personal details. Any discrepancies found during the verification process may lead to account suspension.

2. Verification and KYC (Know Your Customer)

To ensure a secure environment and comply with Anti-Money Laundering (AML) regulations, we implement a strict verification process:

  • Identity Verification: We may require copies of a government-issued ID (Passport, Driver’s License).
  • Address Verification: A utility bill or bank statement issued within the last 3 months.
  • Payment Verification: Proof of ownership for the payment methods used (e.g., photos of credit cards or screenshots of e-wallets).
  • Withdrawal Holds: Withdrawals may be delayed until the KYC process is successfully completed.

3. Deposits and Withdrawals

  • Minimum/Maximum Limits: The minimum deposit and withdrawal amounts vary by method but typically start at $10 AUD.
  • Payment Methods: We support Visa, Mastercard, Neosurf, and various cryptocurrencies. Deposits must originate from an account held in the player’s own name.
  • Wagering on Deposits: To prevent money laundering, all deposits must be wagered at least three (3) times before they can be withdrawn.
  • Withdrawal Times: While we aim for instant processing, bank transfers may take 3–5 business days depending on your financial institution.

4. Bonuses and Promotional Terms

  • Wagering Requirements: All bonuses are subject to wagering requirements (e.g., 40x the bonus amount) unless stated otherwise.
  • Maximum Bet: While playing with an active bonus, the maximum bet allowed is $7 AUD. Exceeding this limit may result in the forfeiture of the bonus and winnings.
  • Expiration: Bonuses are valid for a specific period (usually 7–14 days). If requirements are not met within this timeframe, the bonus balance is removed.
  • Game Contribution: Please note that not all games contribute equally to wagering requirements. Pokies usually contribute 100%, while table games and video poker contribute significantly less (typically 5%).

5. Fair Play and Prohibited Activity

  • Anti-Fraud: Any use of automated systems (bots), collusion with other players, or exploitation of software bugs is strictly prohibited.
  • Account Abuse: We reserve the right to withhold payments or close accounts if we detect patterns of bonus abuse or suspicious betting activity.

6. Limitation of Liability

Spinago provides its services on an “as is” basis. While we strive for 100% uptime and fair outcomes via certified RNG, we are not liable for technical malfunctions, internet connection failures, or errors in game hardware/software that are outside our direct control.

7. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Players will be notified of significant changes, but it is your responsibility to review this page periodically.

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